recovering monthly subscibtion error, 4 Dec 2017

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redzeal
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recovering monthly subscibtion error, 4 Dec 2017

Post by redzeal » Tue Dec 05, 2017 2:41 am

I reinstall windows 10, because of windows update problem, I rename My PC with last PC name, because I read that TR identify PC name.

current TR that I installed is 1.2.5

My last recurring paypal is Nov,22, 2017

Please help.

Thanks

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John
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Re: recovering monthly subscibtion error, 4 Dec 2017

Post by John » Tue Dec 05, 2017 6:58 am

Please try the "Recover Subscription" option in Tools -> Manage Subscription. Does that work?
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redzeal
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Re: recovering monthly subscibtion error, 4 Dec 2017

Post by redzeal » Wed Dec 06, 2017 4:04 am

Hi John,

I just uninstall version 1.2.5, use ccleaner to clean registry restart PC then install 1.2.6, try to submit recover subscription, using paypal and then try using stripe, still failed :-(

Please help, thanks.

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John
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Re: recovering monthly subscibtion error, 4 Dec 2017

Post by John » Thu Dec 07, 2017 7:41 am

What is your PayPal email address? I'll look up your subscription and send you the correct subscr_id so you can recover your subscription. FYI, it's not the same thing as the transaction_id.
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redzeal
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Re: recovering monthly subscibtion error, 4 Dec 2017

Post by redzeal » Sun Dec 10, 2017 4:59 am

my PP email

rudy.t.hidajat@gmail.com

Please help

Thanks

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John
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Re: recovering monthly subscibtion error, 4 Dec 2017

Post by John » Sun Dec 10, 2017 12:48 pm

I sent your subscr_id to your email. Let me know how it goes. I'm happy to help if you need further assistance.
A good programmer is someone who always looks both ways before crossing a one-way street. - Doug Linder

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redzeal
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Re: recovering monthly subscibtion error, 4 Dec 2017

Post by redzeal » Sun Dec 10, 2017 11:00 pm

Thank you John,

Bravo recover success

wish you a happy holiday and happy new year
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