program wont stay registered

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sikosrus
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program wont stay registered

Post by sikosrus » Sun Mar 05, 2017 12:25 pm

gone back to free version again. you got a nice piece of software. But your registration process does not work for me. I'm done please cancel my subscription.

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John
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Re: program wont stay registered

Post by John » Mon Mar 06, 2017 7:46 am

I don't know who you are. And to keep all your information private, I can't cancel it for you.

You have to go to Tools -> Recover Subscription, and after you complete the recovery, go to Tools -> Manage Subscription -> Cancel Subscription.

The only time your subscription should get lost is if you completely reinstall your computer or get a new computer.

We're sorry to see you go.
A good programmer is someone who always looks both ways before crossing a one-way street. - Doug Linder

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sikosrus
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Joined: Sun Nov 20, 2016 1:07 pm
Sex: Male

Re: program wont stay registered

Post by sikosrus » Mon Mar 06, 2017 5:30 pm

I tried to recover two days ago but I never received the email this is the forth time I have gone back to free version with the same pc. when I submit my info it says says success but I never get an email

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John
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Re: program wont stay registered

Post by John » Mon Mar 06, 2017 8:20 pm

I found a couple emails that got rejected by the remote server.

Are you refriedbeans48@netscape.net?

If so, the emails didn't go through.

Is that your current email?

Please confirm the last 4 of your credit card (you can email me at john@torrentrover.com or PM me through the forums if you're worried about privacy), and I'll send you your recovery link directly.
A good programmer is someone who always looks both ways before crossing a one-way street. - Doug Linder

TorrentRover exists on donations... Please donate!
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User avatar
John
Owner
Owner
Posts: 193
Joined: Wed Feb 12, 2014 7:56 am
Sex: Male
Location: Warsaw, Ohio
Contact:

Re: program wont stay registered

Post by John » Tue Mar 07, 2017 10:22 am

I found the previous topic where your program went to the Free version. The emails went out, but your mail server failed to accept them for some reason. Here is the error...

smtp;521 5.2.1 : AOL will not accept delivery of this message.

The messages were sent to refriedbeans48@netscape.net.

If you still wish to cancel, please provide your current email address.

If you still decide to cancel your subscription, obviously I understand. We will be sorry to see you go. Please enjoy the free version of TorrentRover.
A good programmer is someone who always looks both ways before crossing a one-way street. - Doug Linder

TorrentRover exists on donations... Please donate!
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